Privacy Policy

MidAtlantic Pressure Washing Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website midatlanticpressurewash.com and use our services.

1. Information We Collect

Personal Information You Provide

When you request a callback, schedule an appointment, or contact us, we may collect:

• Contact Information: Name, email address, phone number, and property address
• Service Details: Type of service requested, preferred appointment times, and specific cleaning needs
• Communication Records: Messages, inquiries, and correspondence with our team

Information Collected Automatically

We use Google Analytics and other tools to automatically collect:

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths
• Device Information: Browser type, operating system, device type, and screen resolution
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking: Session data, preferences, and analytics identifiers

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To schedule appointments, provide quotes, and deliver pressure washing services
• Communication: To respond to inquiries, send appointment confirmations, and provide customer support
• Website Improvement: To analyze site performance, identify issues, and enhance user experience
• Marketing: To send promotional materials and service updates (you can opt out at any time)
• Legal Compliance: To comply with applicable laws and regulations

3. Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

What Google Analytics Collects:

• Pages viewed and time spent on each page
• Traffic sources (how you found our website)
• Geographic location (city/region level)
• Device and browser information

Google Analytics uses cookies to track your interactions. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Learn more about how Google uses data: Google Privacy Policy

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (e.g., form submissions)
• Analytics Cookies: Used by Google Analytics to measure website performance
• Preference Cookies: Remember your settings and preferences

Managing Cookies:

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (not recommended)
• Clear cookies when closing your browser

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist with website hosting, email delivery, and analytics (e.g., Google Analytics)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly authorize us to share your information

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and resolve disputes
• Maintain business records for operational purposes

Contact form submissions and appointment requests are typically retained for 3 years unless you request deletion.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Do Not Track: We currently do not respond to Do Not Track signals

To exercise these rights, contact us at hello@midatlanticpressurewash.com

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your information)
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification (if you've provided your email)

Your continued use of our website after changes constitutes acceptance of the updated policy.